Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@challengeyourbalance.nl. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@challengeyourbalance.nl.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@challengeyourbalance.nl.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@challengeyourbalance.nl. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@challengeyourbalance.nl.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@challengeyourbalance.nl.
Service and Return Policy for Online Shopping
Thank you for choosing to shop with us online. We strive to provide you with a seamless shopping experience and excellent customer service. To ensure clarity and transparency, we have outlined our Service and Return Policy below:
- Service Policy:
- Product Information: We make every effort to provide accurate and detailed information about our products, including descriptions, specifications, and images. If you have any questions or need further clarification, send us an email to assist you.
- Order Processing: Once you place an order, we will process it promptly. You will receive a confirmation email with the details of your order.
- Shipping: We partner with reliable shipping services to deliver your order to the provided shipping address. Please ensure the accuracy of your shipping information to avoid any delays or delivery issues.
- Communication: We are committed to keeping you informed about your order's progress. You will receive updates regarding shipping, tracking information, and any unforeseen delays.
- Return Policy:
- Eligibility: We accept returns within 30 days from the date of delivery. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
- Return Process: If you wish to return a product, please contact us within the specified return period.
- Return Shipping: Unless the return is due to a defective or incorrect product, the customer is responsible for the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the product.
- Refund or Exchange: Upon receiving and inspecting the returned product, we will process your refund or exchange within 10 days. Refunds will be issued to the original payment method, and exchanges will be subject to product availability.
- Non-Returnable Items: For hygiene and safety reasons, certain items, such as perishable goods, intimate apparel, or personalized items, may not be eligible for return. Please check the product description or contact our customer support for more information.
Please note that this is a general overview of our Service and Return Policy. For more specific details, exceptions, or any additional inquiries, we encourage you to reach out to us via email.
We value your satisfaction as our customer, and we are dedicated to resolving any issues or concerns promptly and fairly. Thank you for choosing us for your online shopping needs.
Sincerely, Bliss & Balance